Jakarta (Indonesia Window) - The Saudi Ministry of Hajj and Umrah will refund the umrah and service fees for pilgrims who are affected following a temporary flight suspension due to the Novel Corona virus outbreak.

The ministry said in a statement, carried by the Saudi Press Agency, that there is an electronic mechanism to request the refund of visa fees and service charges through umrah agents in the respective countries where from the pilgrims intended to set out for their pilgrimage.

The ministry asked all those, who have any claims of the refund for visa fees and service charges, to contact the local umrah agents in their respective countries, Saudi Gazette reported as quoted by Indonesia Window here on Sunday.

It also called for those, who have any queries, to contact the service center at the ministry over phone number 00966-920002814 or email ID mohcc@haj.gov.sa.

Suspension

Saudi Arabia had temporarily suspended entry into the kingdom for those coming for umrah and visiting the Prophet’s Mosque in Madinah.

The kingdom has also suspended the entry of tourist visa holders coming from countries where the Novel Coronavirus is spreading dangerously. This announcement was followed by the temporary suspension of entry of citizens from the Gulf Cooperation Council (GCC) countries to the holy cities of Makkah and Madinah.

The Ministry of Foreign Affairs added that the GCC citizens, who have been in the kingdom for 14 consecutive days and have not shown symptoms of Coronavirus, are exempt from the ban and they can obtain a permit from the website of the Ministry of Hajj to perform umrah and visit the holy cities.

Saudi authorities have clarified that passengers holding employment visa, work visit visa, business visit visa and family visit visa are exempted from the travel restrictions imposed by the kingdom. All the above visa holders will be allowed to enter the kingdom until further notice.

Reporting by Indonesia Window